I got a phone call earlier this evening, from…wait for it…COMCAST.
The purpose of said phone call was so that the Comcast employee could helpfully inform me that, with a payment of only $23 and some odd, I could “avoid interruption of service.”
That would be the service that I informed not one, but TWO of their employees by phone on August 9th that I no longer wanted. It would be the same service I cancelled, again, IN WRITING, on August 20th. The conversation went something like this:
Comcast Dude: “If you’ll pay $23 and some odd right now, you can avoid interruption of service.”
Me: “Interrupt the fucking service all you like; I cancelled it over a month ago.”
Comcast Dude: “There’s nothing on the account about that.”
Me: “Well, THERE’S a bigfuckingsurprise. I only told two of your employees on the phone and wrote a letter a week and a half later.”
Comcast Dude: “Well, did they do such and such to disconnect?”
Me: “I have no fucking idea, but you know, that’s really not my problem. I sent in my final payment with the letter. If Comcast is only just now getting around to “interrupting the service,” then they were providing a service that wasn’t being used and that they were told wasn’t being used…I’m not paying another penny.”
Comcast Dude: “I’m going to give you a number to call for customer ser…”
Me: “Forget it. I’m not wasting another minute of my time to cancel a service I’ve already cancelled THREE FUCKING TIMES. It’s not MY fault that Comcast hires incompetent employees who ignore what customers tell them, or that the company ignores cancellations in the hope that they can continue to charge people for services they don’t want. I’m certainly not going to pay for incomptence or dishonesty on the part of Comcast or its employees. Goodbye.”
Here ends my tale.
I would feel a little bit bad about being so rude to someone on the phone if not for the fact that…he works for Comcast, so I know that, had I asked him to make sure the service was cancelled, I would get more calls demanding payment.
Bonus surrealism points for that veiled threat…”interruption of service.” Yeah, motherfucker, that shit’s got me shaking in my boots! As if “interruption of service” isn’t the reason you dumbasses lost the fucking account in the first place.
As I noted in my last Comcast-themed post…next stop, city franchise authority! I’ve no doubt that’s where this will ultimately end; these dumbfucks don’t know when to stop, so next it will be a referral to a collection agency and it will end only when I go down to the city and raise holy hell, taking with me the notice of cancellation I gave them in writing along with the delivery confirmation slip that proves they got it.
Worst. Company. In. America.
Extra bonus points: cue “Comcast Mark” in comments in 5…4…3…2…